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  • on 17.09.2008
  • at 10:22 AM
  • by Nigel
Sep17

Feedback - it makes you a better person

We’ve been doing a lot of listening lately. It’s great! We released 2Large2Email to be a simple way to send large files, rather than emailing them. Obviously we didn’t think our product was perfect but we thought we’d covered most of the bases. Fortunately though, we had our ears open and listened to what our customers were saying.

Plenty of people say they listen to their customers, but how many actually follow through on the promises they make? We wanted to make sure we not only received the feedback, but we actually listened and acted. Already we’ve made a few changes to the product to make it better for people to use:

1) We now have a handy upload timer so you can see how long it will take to upload a file to send

2) We implemented the “Dropbox” feature after a printing company told us they wanted to be able to receive files

3) We’re changing the outbox to make it more simple, and useful

So thanks to everyone who has supplied us with feedback about 2Large2Email and the way they use the product. It’s terrific! We hope to continue refining the product until it has that extra special “wow” factor.

 

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