Customer Support signed-up and sorted
It’s no surprise that people sometimes need a helping hand when dealing with new products. Whether it’s vacuum cleaners or computers, customers sometimes have questions about how to make the most of their new product. We agree, and we’ve negotiated a great arrangement with our partner companies.
You see, 2Large2Email is part of a publicly listed company. Our parent company, Manaccom, has a number of divisions including a fully functional customer support organization. We’ve arranged with those guys to handle email support for 2Large2Email customers who have difficulty using the product or need more information on how to use the features.
We’re very happy with this outcome, as it will supply a level of support unmatched by our rivals. The goal is to have issues sorted out and replied to within 6 hours. Now people sending large files with 2Large2Email have that extra hand if they need it.
subscribe to comments RSS
There are no comments for this post